Terms & Conditions

Effective Date: August 12, 2026
Last Updated: August 12, 2026

Welcome to Direct Wholesale T-Shirts ("Direct Wholesale T-Shirts," "DWT," "we," "us," or "our"). These Terms & Conditions ("Terms") govern your access to and use of DirectWholesaleTshirts.com (the "Website") and your purchase of products through the Website.

Please read these Terms carefully before using the Website or placing an order.

By accessing the Website, creating an account, submitting an order, or purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Return / Refund Policy, and any other policies displayed on the Website.

If you do not agree with these Terms, please do not use the Website or place an order.

1. About Direct Wholesale T-Shirts

Direct Wholesale T-Shirts is an online seller of blank apparel, clothing, headwear, accessories, workwear, sportswear, and related merchandise from various manufacturers and brands.

We sell products to businesses, organizations, resellers, decorators, screen printers, embroiderers, individuals, and other customers.

Unless expressly stated otherwise, Direct Wholesale T-Shirts is an independent retailer/reseller and is not the manufacturer of the products offered on the Website.

2. Eligibility to Use the Website

By using the Website or placing an order, you represent that:

You are legally capable of entering into a binding agreement;
The information you provide to us is accurate and complete;
You will use the Website only for lawful purposes; and
If you are purchasing on behalf of a company or organization, you have authority to bind that company or organization to these Terms.

We reserve the right to refuse service, restrict account access, cancel orders, or terminate accounts where reasonably necessary to prevent fraud, abuse, unlawful activity, or violations of these Terms.

3. Customer Accounts

Certain Website features may require you to create an account.

You are responsible for:

Providing accurate account information;
Maintaining the confidentiality of your username and password;
Restricting unauthorized access to your account; and
Promptly notifying us if you believe your account has been compromised.

You are responsible for orders placed through your account unless you promptly notify us of suspected unauthorized access.

We may suspend or terminate an account if we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

4. Product Information

We make reasonable efforts to provide accurate product information, including descriptions, colors, sizes, specifications, materials, images, inventory information, and pricing.

However, product information may originate from manufacturers, distributors, suppliers, or other third parties.

Actual products may vary slightly from Website photographs or descriptions because of:

Manufacturer production changes;
Fabric or material variations;
Dye-lot variations;
Monitor or screen settings;
Product revisions;
Manufacturer substitutions or updates; or
Photography and lighting.

Colors displayed electronically are provided for reference and cannot be guaranteed to exactly match the physical product.

Customers requiring an exact color, fabric, fit, or specification should consider ordering a sample before placing a large order or decorating merchandise.

5. Product Availability

All products are subject to availability.

Inventory displayed on the Website may change rapidly and does not constitute a guarantee that a particular item, color, or size will remain available until the order has been processed.

Inventory may be supplied through multiple warehouses, manufacturers, distributors, or fulfillment partners.

If an ordered item becomes unavailable, we may, as appropriate:

Remove the unavailable item from the order;
Cancel the affected item;
Contact you regarding available alternatives; or
Issue a refund for the unavailable item.

We are not responsible for losses resulting from manufacturer discontinuations, inventory changes, or products becoming unavailable before fulfillment.

6. Pricing

All prices displayed on the Website are in U.S. Dollars (USD) unless otherwise stated.

Prices may change without prior notice.

The price applicable to an order is generally the price displayed and accepted at the time the order is submitted, subject to correction of obvious errors.

Wholesale, quantity, promotional, clearance, closeout, or other discounts may be subject to additional requirements.

7. Pricing and Website Errors

Although we make reasonable efforts to maintain accurate information, errors may occasionally occur.

Examples include:

Incorrect prices;
Incorrect discounts;
Incorrect product descriptions;
Incorrect inventory;
Incorrect images;
Technical errors;
Typographical errors; or
Incorrect shipping or tax calculations.

We reserve the right to correct errors and cancel or modify an affected order before shipment.

If an order is canceled after payment because of a material pricing or Website error, the amount charged for the canceled item or order will be refunded.

An obvious pricing or technical error does not obligate us to sell a product at an unintended price.

8. Order Acceptance

Submitting an order does not automatically mean that we have accepted it.

After an order is submitted, you may receive an electronic confirmation acknowledging receipt of the order. This acknowledgment does not necessarily constitute final acceptance.

We reserve the right to review, accept, decline, place on hold, or cancel an order for legitimate business reasons, including:

Product unavailability;
Pricing errors;
Payment authorization problems;
Suspected fraud;
Incorrect customer information;
Shipping restrictions;
Supplier limitations;
Brand restrictions; or
Violations of these Terms.

An order is generally considered accepted when it enters fulfillment or ships.

9. Order Changes and Cancellations

Orders may begin processing shortly after they are submitted.

Once an order has entered processing, fulfillment, or shipment, we may be unable to change or cancel it.

Customers requesting an order change or cancellation should contact Customer Service as quickly as possible.

A request to cancel an order does not guarantee that cancellation will be possible.

If merchandise has already shipped, the applicable Return / Refund Policy will govern any requested return.

10. Payment

We accept the payment methods displayed during checkout.

By submitting payment information, you represent that:

You are authorized to use the payment method;
The billing information you provide is accurate;
You authorize us and our payment processors to charge the amount associated with your order; and
You are responsible for all authorized charges associated with your purchase.

Orders may be subject to payment verification and fraud screening.

We reserve the right to request additional verification before processing an order.

11. Fraud Prevention and Order Verification

To protect our customers and business, certain transactions may be reviewed before shipment.

We may request reasonable verification of:

Billing information;
Shipping information;
Identity;
Payment authorization; or
Business information.

An order may be delayed or canceled if requested verification cannot be completed.

We reserve the right to decline transactions that we reasonably believe may involve fraud, unauthorized payment activity, identity theft, chargeback abuse, or other unlawful activity.

12. Sales Tax

Applicable sales tax may be collected based on the shipping destination, applicable law, and the tax information available to us.

Customers claiming a resale or other tax exemption are responsible for providing valid exemption documentation where required.

Until valid exemption documentation has been received, verified, and applied to the customer's account, applicable sales tax may be charged.

Customers remain responsible for any tax obligations imposed by applicable law.

13. Shipping

Orders are shipped according to our current Shipping Policy, which is incorporated into these Terms by reference.

Available shipping methods, estimated delivery times, shipping charges, free-shipping thresholds, cutoff times, warehouse availability, and restrictions are displayed on the Website or during checkout and may change from time to time.

Unless expressly guaranteed in writing, shipping and delivery dates are estimates rather than guarantees.

14. Free Shipping

Free-shipping promotions are subject to the eligibility requirements displayed on the Website at the time an order is placed.

Free-shipping eligibility may depend on factors including:

Order subtotal;
Shipping destination;
Shipping method;
Product eligibility;
Warehouse location;
Oversized products; and
Promotional terms.

We reserve the right to modify or discontinue free-shipping promotions prospectively.

The free-shipping terms displayed on the Website at the time of purchase will control.

15. Multiple Warehouses and Split Shipments

Products may be fulfilled from different warehouses, suppliers, manufacturers, or distribution centers.

As a result, a single order may arrive in multiple packages and at different times.

Receiving one package does not necessarily mean that the complete order has been delivered.

16. Delivery Delays

We make reasonable efforts to process and ship orders promptly.

However, we are not responsible for delays outside our reasonable control, including delays caused by:

UPS, FedEx, USPS, or other carriers;
Severe weather;
Natural disasters;
Labor disruptions;
Transportation interruptions;
Government actions;
Supplier or manufacturer delays;
Peak holiday volume;
Incorrect delivery information; or
Other circumstances beyond our reasonable control.

17. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays, additional shipping charges, or delivery failures resulting from an incorrect or incomplete address supplied by the customer.

18. Lost, Damaged, or Missing Shipments

Customers should inspect shipments promptly after delivery.

If a package is lost, damaged, incomplete, or contains incorrect merchandise, please contact Customer Service as soon as reasonably possible.

We may request:

Order number;
Tracking number;
Photographs;
Packaging photographs;
Product labels;
Quantity information; or
Other information reasonably necessary to investigate the claim.

19. Returns and Refunds

Returns and refunds are governed by our current Return / Refund Policy, which is incorporated into these Terms by reference.

Customers must follow the return authorization procedures described in that policy.

Merchandise returned without authorization may be refused or may not qualify for credit.

20. Inspection Before Decoration

Customers are responsible for inspecting all merchandise before printing, embroidery, heat transfer, screen printing, alteration, washing, relabeling, or any other form of decoration or modification.

Before decorating merchandise, verify:

Style;
Brand;
Color;
Size;
Quantity;
Product condition; and
Accuracy of the order.

Once merchandise has been decorated, altered, washed, printed, embroidered, or otherwise modified, it generally cannot be returned except where required by applicable law or expressly approved by us.

Direct Wholesale T-Shirts is not responsible for decoration, printing, embroidery, labor, production, or other consequential costs resulting from a customer's failure to inspect merchandise before modification.

21. Defective or Incorrect Products

If you believe that you received defective, damaged, incorrect, or missing merchandise, contact Customer Service promptly.

Do not decorate, alter, wash, or use merchandise that you intend to claim as defective or incorrect.

Approved remedies may include:

Replacement;
Refund;
Store/account credit; or
Another mutually agreed resolution.

22. Closeout and Discontinued Products

Products identified as closeout, clearance, discontinued, final sale, or otherwise specially restricted may have limited availability and may be subject to different return conditions.

23. Manufacturer and Brand Restrictions

Certain manufacturers and brands may impose restrictions on:

Resale;
Advertising;
Marketplace sales;
Export;
Decoration;
Trademark use;
Product imagery;
Minimum advertised pricing; or
Distribution channels.

Customers purchasing affected products agree to comply with applicable manufacturer or brand policies communicated to them.

24. Resellers and Decorators

Customers purchasing products for resale, printing, embroidery, promotional use, or decoration are independently responsible for ensuring that their subsequent use or resale complies with applicable law and third-party rights.

Direct Wholesale T-Shirts is not responsible for:

Customer-created designs;
Customer-added trademarks;
Customer printing or embroidery;
Unauthorized logos;
Copyright infringement by customers; or
Trademark infringement resulting from customer decoration or resale.

25. Intellectual Property

The Website and its original content, including its layout, graphics, software, text, logos, design elements, and other materials owned by Direct Wholesale T-Shirts are protected by applicable intellectual-property laws.

Product names, manufacturer names, brand names, trademarks, product photographs, and logos belonging to third parties remain the property of their respective owners.

26. Prohibited Website Use

You may not use the Website to:

Engage in unlawful activity;
Attempt unauthorized access to our systems;
Introduce viruses or malicious software;
Interfere with Website functionality;
Conduct fraudulent transactions;
Scrape or systematically extract Website data without authorization;
Copy substantial portions of our Website for commercial exploitation;
Impersonate another person or business; or
Violate intellectual-property or other legal rights.

27. Third-Party Services and Links

The Website may contain links to or integrations with third-party websites and services, including payment processors, shipping carriers, manufacturers, analytics providers, and other service providers.

We do not control third-party websites and are not responsible for their independent content, policies, security, availability, or practices.

28. Promotions, Coupons, and Discounts

Promotional codes, coupons, discounts, and special offers may be subject to additional terms.

Unless otherwise stated:

Promotions cannot be combined;
Discounts have no cash value;
Promotions may have expiration dates;
Certain brands or products may be excluded; and
Promotions may be modified or discontinued prospectively.

29. Website Availability

We do not guarantee that the Website will always operate without interruption or error.

We may temporarily suspend Website access for maintenance, security, upgrades, technical problems, or circumstances beyond our reasonable control.

30. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

Except for warranties that cannot legally be excluded, Direct Wholesale T-Shirts disclaims implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

31. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIRECT WHOLESALE T-SHIRTS AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF THE WEBSITE OR PURCHASE OF PRODUCTS.

This may include, where permitted by law, loss of profits, loss of business, loss of data, lost production time, or decoration and labor costs.

To the maximum extent permitted by law, our aggregate liability arising from a product transaction will not exceed the amount actually paid to Direct Wholesale T-Shirts for the product or order giving rise to the claim.

32. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Direct Wholesale T-Shirts and its owners, officers, employees, agents, affiliates, and service providers from third-party claims, liabilities, damages, and reasonable expenses arising from:

Your unlawful use of the Website;
Your violation of these Terms;
Your infringement of another party's intellectual-property rights;
Your unauthorized decoration or resale of merchandise; or
Fraudulent activity conducted through your account.

33. Force Majeure

We will not be liable for delays or failure to perform caused by circumstances beyond our reasonable control, including:

Natural disasters;
Severe weather;
Fire or flood;
War or civil unrest;
Epidemics or pandemics;
Government actions;
Labor disputes;
Transportation disruptions;
Carrier interruptions;
Supplier failures;
Internet outages; or
Power failures.

34. Governing Law

These Terms and any dispute arising from the Website or a transaction with Direct Wholesale T-Shirts will be governed by applicable United States law and the laws of the state in which Direct Wholesale T-Shirts' contracting business entity is legally established, without regard to conflict-of-law principles, except where applicable law requires otherwise.

35. Dispute Resolution

Before initiating formal legal proceedings, you and Direct Wholesale T-Shirts agree to make a reasonable good-faith effort to resolve disputes directly.

Customers should first contact:

Email: info@directwholesaletshirts.com
Phone: 888-247-1351

36. Privacy

Your use of the Website is also subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, disclose, and protect personal information.

37. Electronic Communications

When you use the Website, submit an order, create an account, or communicate with us electronically, you consent to receive transactional communications electronically, including:

Order confirmations;
Payment notifications;
Shipping notifications;
Account notices;
Return information; and
Customer-service communications.

38. Changes to These Terms

We may update these Terms periodically to reflect changes to our business, Website functionality, shipping or fulfillment practices, payment methods, applicable laws, or other operational requirements.

When material changes are made, we will update the "Last Updated" date displayed at the beginning of these Terms.

39. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by law.

40. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

41. Entire Agreement

These Terms, together with the Privacy Policy, Shipping Policy, Return / Refund Policy, and any additional terms expressly presented during a transaction, constitute the agreement between you and Direct Wholesale T-Shirts regarding your use of the Website and purchases through it.

42. Contact Information

Questions regarding these Terms & Conditions may be directed to:

Direct Wholesale T-Shirts
908 Dorset Drive
Northbrook, IL 60062
United States

Customer Service: 888-247-1351
Email: info@directwholesaletshirts.com
Website: www.directwholesaletshirts.com