Return / Refund Policy

At Direct Wholesale T-Shirts, we are committed to providing quality wholesale apparel and a smooth purchasing experience. Because many of our products are purchased for screen printing, embroidery, heat transfer, resale, and other forms of decoration, customers are responsible for inspecting all merchandise carefully before altering or decorating it.

Please review this Return & Refund Policy before placing your order.

Inspection Upon Delivery

Please inspect your entire order immediately upon delivery.

Before printing, embroidery, washing, heat pressing, relabeling, altering, or otherwise decorating any merchandise, please verify:

Brand
Style
Color
Size
Quantity
Product condition
Accuracy of the merchandise received

Do not decorate, wash, wear, or alter merchandise before completing your inspection.

Decorated, washed, worn, or altered merchandise cannot be returned except where the merchandise was confirmed to have a qualifying manufacturing defect that could not reasonably have been identified before decoration, or where otherwise required by law.

Direct Wholesale T-Shirts is not responsible for printing, embroidery, decoration, labor, production, or other costs resulting from a customer's failure to inspect merchandise before decoration.

Shortage, Incorrect Item, Damage & Defect Claims

Any claim involving:

Missing merchandise
Quantity shortages
Incorrect products
Incorrect sizes or colors
Damaged merchandise
Defective merchandise

must be reported to Direct Wholesale T-Shirts within 72 hours of delivery.

Please keep all merchandise, packaging, labels, and shipping cartons until your claim has been reviewed.

We may request:

Photographs of the merchandise
Product labels
Packaging photographs
Shipping carton photographs
Order details
Other information reasonably necessary to verify the claim

Claims submitted more than 72 hours after delivery may not qualify for replacement, credit, or refund.

90-Day Return Policy

Eligible merchandise may be returned within 90 days of the delivery date.

A Return Authorization must be requested within this 90-day period.

Returns requested more than 90 days after delivery will not be accepted except where otherwise required by applicable law.

Return Authorization Required

All returns require prior authorization from Direct Wholesale T-Shirts.

Before sending merchandise back, please contact Customer Service to obtain a Return Authorization (RA) number and return instructions.

Merchandise returned without authorization or without following the provided return instructions may be refused.

Receiving an RA number does not automatically guarantee that a refund will be issued. Returned merchandise must still meet the eligibility requirements of this policy and will be inspected after receipt.

Conditions for Eligible Returns

Unless the item is being returned because of an approved defect, shipping error, or other approved claim, returned merchandise must be:

Unworn
Unwashed
Undecorated
Unprinted
Unembroidered
Unaltered
In resalable condition
In its original condition
Associated with the original order or invoice number

Products, packaging, labels, and quantities should be returned in the condition in which they were received whenever reasonably possible.

Defective Merchandise

If you believe an item is defective, please contact us before returning it.

Do not wash, decorate, alter, or continue using merchandise that you intend to claim as defective.

We may request photographs showing the defect before issuing return instructions.

If requested, clearly identify or mark the location of the defect in accordance with the return instructions provided by Customer Service.

After inspection, an approved defective-item claim may qualify for an appropriate replacement, refund, or account credit.

Non-Returnable Merchandise

The following merchandise is generally not eligible for return:

Decorated merchandise
Screen-printed merchandise
Embroidered merchandise
Heat-transferred merchandise
Relabeled or otherwise customized merchandise
Washed merchandise
Worn or used merchandise
Altered merchandise
Discontinued merchandise designated as final sale
Closeout or clearance merchandise designated as final sale
Products specifically identified as non-returnable before purchase
Certain direct-from-manufacturer or special-order products identified as non-returnable
Merchandise not originally purchased from Direct Wholesale T-Shirts

An exception may apply to an approved defective or incorrect-item claim where required by this policy or applicable law.

Direct-Ship and Special-Order Products

Some products may be shipped directly from a manufacturer, mill, supplier, or fulfillment facility.

Certain direct-ship or special-order products may have additional return restrictions.

Where a product is non-returnable because of a manufacturer or supplier restriction, we will endeavor to identify the restriction on the Website, product information, checkout process, or applicable order documentation.

Defective or incorrect direct-ship merchandise should still be reported to Customer Service within 72 hours of delivery.

Return Shipping

For standard returns that are not caused by our error, the customer is responsible for return shipping costs.

Return shipments must be prepaid unless Direct Wholesale T-Shirts provides a prepaid return label or makes other arrangements with the customer.

If the return results from an approved:

Incorrect-item shipment
Shipping error
Damaged item
Defective item

we will provide appropriate return instructions after reviewing the claim.

Please do not send merchandise back without authorization.

Direct Wholesale T-Shirts is not responsible for unauthorized return shipping expenses.

Original Shipping Charges

Unless otherwise required by law or specifically approved by Direct Wholesale T-Shirts, shipping and expedited-delivery charges associated with the original order are not automatically refundable when merchandise is returned because the customer no longer wants the merchandise.

If the return results from an approved error by Direct Wholesale T-Shirts, the applicable shipping charges will be reviewed as part of the claim.

Incorrect Address or Refused Shipments

Customers are responsible for entering a complete and accurate shipping address when ordering.

If an order is:

Refused by the customer
Returned because of an incorrect address
Returned because of an incomplete address
Undeliverable because of information supplied by the customer

any carrier return fees, address-correction fees, or additional shipping charges may be deducted from the applicable refund where permitted by law.

Returns Without Order or Invoice Information

Customers should provide the original order or invoice number when requesting and returning merchandise.

Returns that cannot be matched to an original Direct Wholesale T-Shirts purchase may be refused.

If we are able to verify that merchandise was originally purchased from us but the original transaction price cannot reasonably be established, any approved credit may be based on the lowest applicable selling price in our records for that merchandise, subject to applicable law.

Unauthorized or Non-Qualifying Returns

Merchandise returned without authorization or merchandise that does not meet this policy may:

Be refused
Be returned to the customer at the customer's expense
Be otherwise handled as permitted by applicable law

Customers should therefore obtain return authorization before sending any products back.

Refund Process

Once an authorized return is received, we will inspect the merchandise to confirm that it meets the requirements of this Return & Refund Policy.

If approved, the applicable refund will generally be issued to the original payment method used for the purchase.

Depending on the payment method and financial institution, additional time may be required for the refund to appear on your account after we have processed it.

Direct Wholesale T-Shirts does not control processing times imposed by banks, credit-card issuers, or payment processors.

Exchanges

Because inventory, colors, styles, and sizes can change quickly, direct exchanges may not always be available.

Depending on the circumstances, we may process the eligible merchandise as a return and require a new order for the replacement merchandise.

Please contact Customer Service for instructions.

Order Changes & Cancellations

We process orders quickly in order to provide fast fulfillment.

Once an order has been submitted, we cannot guarantee that it can be canceled or modified.

If you notice an error immediately after placing your order, contact Customer Service as soon as possible.

We will make reasonable efforts to assist you if the order has not yet entered processing or fulfillment. However, once processing, picking, packing, or shipment has begun, cancellation or modification may no longer be possible.

If an order cannot be canceled, eligible merchandise may be returned after delivery in accordance with this Return & Refund Policy.

Color and Size Variations

Product colors displayed on computer monitors, phones, tablets, and other electronic devices may vary from the actual product.

Fabric colors may also vary slightly between production runs or dye lots.

Minor variations in color, measurements, fabric, or manufacturer production are not necessarily considered defects.

Customers requiring an exact color, fit, material, or specification should consider ordering a sample before placing a large order or decorating merchandise.

Manufacturer Changes

Manufacturers may occasionally modify product specifications, construction, materials, colors, labels, packaging, or other product characteristics.

Such manufacturer changes do not automatically qualify merchandise as defective when the merchandise remains materially consistent with the manufacturer's current specifications.

Bulk & Wholesale Orders

Customers placing large wholesale, bulk, team, corporate, promotional, or decoration orders are strongly encouraged to order samples before purchasing large quantities when exact color, fit, fabric, or specifications are critical.

The customer remains responsible for inspecting the merchandise before decoration or distribution.

Contact Us

If you have questions, need to report a problem, or need to request a Return Authorization, please contact:

Direct Wholesale T-Shirts

Customer Service: 888-247-1351
Email: info@directwholesaletshirts.com
Website: www.directwholesaletshirts.com

Business Address:
908 Dorset Drive
Northbrook, IL 60062
United States

Last Updated: August 12, 2026