Return / Refund Policy
Please inspect your merchandise when you receive it before decorating. We cannot accept returns on decorated, excluding irregulars, or washed garments under any circumstances.
All claims for shortages, damages, defects etc. must be made within 72 hours of receipt of merchandise.
Returns must be authorized by directwholesaletshirts in advance, by phone or web, and within 14 days of receipt of merchandise.
No merchandise will be accepted for return after 30 days from the date of receipt of the merchandise.
Claims for returns for defective merchandise must be made in accordance with the warranties in directwholesaletshirts General Terms & Conditions of Sale.
Cancelled orders,returns of unwanted merchandise, returns due to customer error, or refused are subject to a 15% restocking fee based on the quantity and nature of the returned products plus applicable shipping charges. There is a minimum restocking fee of $5.00.
Freight on all returns not made via directwholesaletshirts must be prepaid by you.
No returns will be accepted without a Return Authorization form or number from directwholesaletshirts. Please contact directwholesaletshirts Customer Service for a return authorization and shipping address.
Returns without original corresponding invoice number(s) will be credited at the lowest published price.
Merchandise that is not directwholesaletshirts (meaning sold to you by directwholesaletshirts) will be returned to you at your expense or disposed of by directwholesaletshirts.
Discontinued or closeout items are not returnable.
Altered or embellished products are not returnable excluding irregulars.
Returns on dropshipments coming direct from Mill suppliers are not allowed.
Defective merchandise must have tape placed over the flaw before returning.
It is the responsibility of the buyer to verify the accuracy of style, color, size and quantity on orders shipped to parties other than the buyer prior to decorating.
After processing, your money will be refund to the credit card you used for purchase.
Please contact customer service if you have any questions at 888-247-1351.
Cancellation or Changes
Due to our lightening fast order fulfillment, we are unable to make changes or cancellations to an order once it is placed. You can however do a return or exchange once you receive the product.