At Direct Wholesale Tshirts, we strive to provide high-quality products and a smooth purchasing experience. Please review our return and refund guidelines carefully before placing your order.

Inspection Upon Delivery

• Please inspect all merchandise immediately upon receipt.
• Do not decorate, wash, or alter garments before inspection.
• We cannot accept returns on decorated, washed, or altered items under any circumstances (excluding irregular/defective items).

Claims for Shortages or Damages

• All claims for shortages, damages, or defects must be reported within 72 hours of receiving your order.
• Claims submitted after this timeframe may not be accepted.

Return Authorization

• All returns must be authorized in advance.
• You must request a Return Authorization (RA) number via phone or online within 30 days of receipt.
• Returns without an RA number will not be accepted.

Return Timeframe

• Returns must be initiated within 90 days of receiving your order.
• We do not accept returns after 90 days from the delivery date.

Return Conditions

To qualify for a return:

• Items must be unused, unwashed, and unaltered
• Items must include the original invoice number(s)
• Defective items must have tape placed over the flaw before returning
• Buyer is responsible for verifying style, color, size, and quantity before decoration

Non-Returnable Items

The following items are not eligible for return:

• Decorated, washed, or altered merchandise
• Discontinued or closeout items
• Dropship items shipped directly from mill suppliers
• Items not originally sold by Direct Wholesale Tshirts
• Embellished or customized products (excluding irregular/defective items)

Return Shipping

• Return shipping costs must be prepaid by the customer, unless otherwise arranged.
• Returns not sent through our authorized process will be at your expense.

Important Notes

• Returns without the original invoice will be credited at the lowest published price.
• Any non-qualifying merchandise sent back may be returned to you at your expense or disposed of.

Refund Process

• Once your return is received and inspected, your refund will be processed.
• Refunds are issued to the original payment method (credit card) used at checkout.
• Processing times may vary depending on your financial institution.

Order Changes & Cancellations

Due to our fast order processing, we are unable to cancel or modify orders once placed.

However, you may request a return or exchange after receiving your order (subject to policy terms).

Contact Us

If you have any questions or need assistance with a return:

Customer Service: 888-247-1351