Shipping Policy

Effective Date: August 12, 2026
Last Updated: August 12, 2026

At Direct Wholesale T-Shirts, we work to process and ship orders as quickly and reliably as possible.

Because our products may be fulfilled from multiple warehouses, suppliers, manufacturers, or distribution centers, shipping times and package delivery dates may vary depending on product availability and destination.

Please review this Shipping Policy before placing your order.

1. Shipping Destinations

Direct Wholesale T-Shirts currently ships to eligible addresses within the 50 United States.

Unless specifically approved by Customer Service, we do not currently ship to:

P.O. Boxes
APO/FPO military addresses
International destinations

Additional shipping restrictions may apply to certain products, manufacturers, warehouse locations, or destinations.

2. Shipping Methods

Available shipping services may include:

UPS Ground – Estimated 2–5 business days
UPS Next Day – Estimated 1 business day
UPS Two Day – Estimated 2 business days
UPS Three Day – Estimated 3 business days

Available shipping methods may vary depending on:

Destination
Product
Warehouse location
Inventory availability
Package size and weight
Carrier availability

The shipping options available for your specific order will generally be shown during checkout.

3. Delivery Estimates

Shipping and delivery times displayed on the Website are estimates unless expressly stated otherwise.

Estimated transit time begins after the order has been processed, fulfilled, and transferred to the shipping carrier.

For example, a UPS Two Day shipping method generally refers to approximately two business days of carrier transit time after shipment and does not necessarily mean the order will arrive two business days after the order was originally submitted.

Delivery estimates may be affected by:

Product availability
Warehouse location
Order verification
Payment authorization
Order volume
Carrier conditions
Weather
Holidays
Natural disasters
Transportation disruptions
Incorrect shipping information
Other circumstances outside our reasonable control

4. Order Processing

Orders are generally processed and shipped Monday through Friday, excluding applicable holidays.

Our current daily order cutoff is generally 5:00 PM Eastern Time.

Orders submitted after the applicable cutoff may begin processing on the following business day.

Order processing depends on:

Inventory availability
Payment authorization
Fraud and security verification
Warehouse processing capacity
Carrier pickup schedules
Other operational factors

5. Same-Day Shipping

We make reasonable efforts to provide fast fulfillment and same-day shipping for qualifying in-stock orders.

Same-day shipping is not guaranteed for every order.

Same-day shipment may depend on:

The time the order is submitted
Product availability
Warehouse availability
Payment approval
Fraud-verification requirements
Order size
Shipping destination
Carrier pickup schedules

Large orders, orders requiring verification, split-warehouse orders, or orders placed near or after the cutoff may require additional processing time.

6. In-Stock Merchandise

Orders are fulfilled based on available inventory.

Although we make reasonable efforts to maintain accurate inventory information, stock levels can change rapidly.

Merchandise shown as available when an order is placed may occasionally become unavailable before fulfillment because of:

Simultaneous customer orders
Supplier inventory changes
Manufacturer inventory changes
Warehouse adjustments
Product discontinuations
Technical inventory synchronization delays

If an item becomes unavailable, we may contact you, cancel the affected item, provide available alternatives, or refund the amount paid for the unavailable item, as appropriate.

7. Multiple Warehouses & Split Shipments

Direct Wholesale T-Shirts may fulfill products through multiple warehouses, suppliers, manufacturers, mills, or distribution facilities.

As a result, one order may be divided into multiple shipments.

Packages from the same order may:

Ship from different locations
Receive different tracking numbers
Be handled by different fulfillment facilities
Arrive on different dates

Receiving one package does not necessarily mean the complete order has been delivered.

Customers should review all available tracking information before reporting merchandise as missing.

8. Shipping Charges

Shipping charges are generally calculated based on factors such as:

Shipping destination
Shipping service selected
Package weight
Package dimensions
Warehouse location
Number of shipments
Product type
Applicable promotions

Available shipping charges will generally be displayed during checkout before the order is submitted.

9. Free Shipping

Direct Wholesale T-Shirts may offer free-shipping promotions on qualifying orders.

Our Website currently advertises FREE SHIPPING on qualifying orders over $599.

Free-shipping eligibility may be subject to:

Minimum merchandise subtotal
Eligible shipping destination
Eligible products
Selected shipping method
Oversized or special-handling merchandise
Warehouse or supplier restrictions
Promotional conditions

Taxes, shipping fees, or other charges may not count toward the minimum merchandise subtotal unless specifically stated.

Free shipping generally applies only to the eligible shipping method offered under the promotion.

Expedited shipping services may require an additional charge even when an order otherwise qualifies for free standard shipping.

Free-shipping offers and thresholds may be changed or discontinued prospectively. The terms displayed on the Website at the time the order is submitted will apply.

10. Express & Expedited Shipping

Expedited services may include UPS Next Day, UPS Two Day, or UPS Three Day, when available.

Selecting expedited shipping does not eliminate order-processing time.

The expedited delivery estimate generally begins after the merchandise has been processed and transferred to the carrier.

Customers requiring delivery by a specific deadline should place orders as early as possible and allow sufficient time for:

Order processing
Payment verification
Warehouse fulfillment
Carrier transit

Direct Wholesale T-Shirts cannot guarantee delivery by a particular event, production, printing, embroidery, or decoration deadline unless specifically confirmed by us in writing.

11. Shipping Address Requirements

Customers are responsible for providing a complete and accurate delivery address.

A valid street address is required for applicable UPS shipments and expedited services.

Your shipping information should include, where applicable:

Recipient name
Company name
Street address
Suite, apartment, floor, or unit number
City
State
ZIP Code
Telephone number

Please carefully review your shipping address before submitting your order.

12. Incorrect or Incomplete Addresses

Direct Wholesale T-Shirts is not responsible for delivery delays caused by inaccurate or incomplete shipping information provided by the customer.

If a carrier assesses charges because of:

An incorrect address
An incomplete address
Address correction
Redelivery
Package interception
Return to sender

those charges may be the responsibility of the customer where permitted by law.

Once an order has entered fulfillment or shipment, we may not be able to modify the delivery address.

13. Tracking Information

Tracking information may be provided after the applicable shipment has been prepared and the carrier information becomes available.

Customers may receive tracking information through:

Email notifications
Order history
Customer account information
Customer Service

Tracking information may take some time to update after a shipping label is created.

A shipping label being created does not necessarily mean that the carrier has physically received the package at that exact time.

14. Carrier Delays

Once merchandise has been transferred to a shipping carrier, delivery is subject to the carrier's operations and transportation network.

Carrier delays may occur because of:

Severe weather
Natural disasters
Holiday volume
Labor interruptions
Transportation disruptions
Mechanical problems
Government restrictions
Local delivery conditions
Other circumstances beyond our reasonable control

Direct Wholesale T-Shirts is not responsible for carrier delays outside our reasonable control.

We will, however, provide reasonable assistance with available tracking information or carrier claims when appropriate.

15. Weather & Other Service Interruptions

Severe weather or other major events may interrupt warehouse operations, carrier pickups, transportation routes, or final delivery.

Such events may affect both standard and expedited shipping services.

Delivery guarantees offered by a carrier may also be suspended during certain service disruptions.

16. Lost Packages

If tracking information indicates that a package has not been delivered within the expected timeframe, please contact Customer Service.

We may work with the applicable carrier, warehouse, supplier, or fulfillment provider to investigate the shipment.

We may request information including:

Order number
Tracking number
Shipping address
Delivery details
Other information reasonably required for the carrier investigation

Carrier investigations and claims may require additional processing time.

17. Packages Marked Delivered

If carrier tracking shows a package as delivered but you cannot locate it, please:

Check the delivery location carefully
Check entrances, side doors, loading areas, or receiving departments
Ask household members, employees, neighbors, or building staff where appropriate
Review carrier tracking details
Contact the carrier when appropriate
Contact Direct Wholesale T-Shirts if additional assistance is needed

We may initiate or assist with a carrier investigation when appropriate.

18. Damaged Packages

Please inspect packages and merchandise promptly after delivery.

Shipping damage should be reported to Direct Wholesale T-Shirts within 72 hours of delivery.

Please retain:

The damaged merchandise
Original packaging
Shipping cartons
Product labels
Packing materials

We may request photographs showing:

The damaged product
Shipping carton
Shipping label
Internal packaging

Do not discard damaged products or packaging until the claim has been reviewed.

19. Missing Items & Shortages

Because orders may arrive in multiple shipments, please review all tracking information before reporting a shortage.

If all shipments have been delivered and merchandise is still missing, please report the shortage within 72 hours of delivery.

Please provide the order number, affected product, size, color, quantity, and any other information requested by Customer Service.

20. Refused Shipments

Customers should not refuse a shipment unless instructed to do so by Direct Wholesale T-Shirts.

If a customer refuses an otherwise valid shipment, any applicable:

Original shipping costs
Return shipping costs
Carrier fees
Address-correction charges

may be deducted from any eligible refund where permitted by law.

21. Delivery Attempts

Some shipments may require delivery to an attended address or may be subject to carrier delivery-attempt procedures.

Customers are responsible for monitoring tracking information and making appropriate arrangements to receive their shipment.

Packages returned because repeated delivery attempts were unsuccessful may be subject to additional shipping or carrier charges.

22. Order Changes After Submission

Because orders may begin processing quickly, we cannot guarantee that shipping information, products, quantities, or shipping methods can be changed after an order is submitted.

If you notice an error immediately after placing an order, please contact Customer Service as soon as possible.

We will make reasonable efforts to assist if fulfillment has not yet begun, but changes may no longer be possible once the order enters processing, picking, packing, or shipment.

23. Order Cancellations

We process orders quickly to provide fast fulfillment.

Therefore, cancellation requests are not guaranteed after an order has been submitted.

If an order has already entered processing or fulfillment, it may need to be delivered and then returned in accordance with our Return / Refund Policy.

24. Shipping & Decoration Deadlines

Customers purchasing merchandise for:

Screen printing
Embroidery
Heat transfer
Events
Promotions
Corporate programs
Teams
Schools
Other deadline-sensitive projects

should allow additional time beyond the carrier's estimated transit period.

Direct Wholesale T-Shirts is not responsible for decoration, labor, event, production, or other consequential costs resulting from carrier delays or delivery dates that were not specifically guaranteed by us in writing.

25. Inspect Merchandise Before Decoration

Customers should inspect all merchandise after delivery and before:

Screen printing
Embroidery
Heat pressing
Relabeling
Washing
Alteration
Any other decoration or modification

Please verify the brand, style, color, size, quantity, and condition of merchandise before decoration.

Claims concerning missing, incorrect, damaged, or defective merchandise should be submitted according to our Return / Refund Policy.

26. Shipping Promotions

From time to time, we may offer promotional shipping rates or other shipping incentives.

Promotional shipping offers may:

Have minimum purchase requirements
Exclude certain products
Exclude certain shipping methods
Apply only to certain destinations
Have expiration dates
Be subject to additional promotional conditions

Any shipping promotion displayed at the time of purchase is subject to its stated terms and conditions.

27. Carrier Terms

Shipments may also be subject to the applicable carrier's service terms, delivery procedures, restrictions, and operating conditions.

Carrier services, delivery estimates, and service guarantees may change without notice.

28. Force Majeure

Direct Wholesale T-Shirts will not be responsible for delays or failures caused by events outside our reasonable control, including:

Natural disasters
Severe weather
Fire
Flood
War
Civil unrest
Government action
Labor disputes
Transportation disruptions
Carrier interruptions
Warehouse closures
Supplier interruptions
Power outages
Other circumstances outside our reasonable control

29. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in:

Shipping carriers
Warehouse operations
Shipping methods
Delivery areas
Free-shipping promotions
Order processing procedures
Business requirements

When changes are made, the Last Updated date will be revised.

The Shipping Policy in effect when your applicable order is placed will generally govern that order.

30. Contact Us

If you have questions regarding shipping, delivery, tracking, or an order, please contact:

Direct Wholesale T-Shirts

Customer Service: 888-247-1351
Email: info@directwholesaletshirts.com
Website: www.directwholesaletshirts.com

Business Address:
908 Dorset Drive
Northbrook, IL 60062
United States